Privacy Policy

Company: The Khakhra Co 

Contact Email: Hello@thekhakhra.co

 

Effective Date: 19 January 2026

 

The Khakhra Co (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website (the “Site”).  

 
 

1. Information We Collect

 

a) Information you provide


  • Contact details: name, phone number, email address
  • Shipping details: delivery address, city, state, pincode
  • Order details: items purchased, quantities, order notes
  • Customer support: messages you send us via email or forms
 

b) Information collected automatically

 
  • Device & usage: IP address, browser type, device identifiers, pages viewed, time spent
  • Cookies & similar technologies: used to remember preferences, enable cart/checkout and analytic
 

c) Payment information

 

We do not store your complete card/banking information. Payments are processed by secure third-party payment gateways. We may receive limited payment-related details (like payment status and transaction reference).  

 
 

2. How We Use Your Information

 
  • To process orders, payments, shipping, and delivery
  • To communicate order updates, confirmations, and support replies
  • To improve our Site, products, and customer experience  
  • To detect, prevent, and investigate fraud or misuse  
  • To comply with legal obligations and enforce our policies
  • To send promotional updates (only if you opt in; you can opt out anytime)
 
 

3. Sharing Your Information

 

We may share your information with trusted third parties only as needed to run our business, such as:


  • Shipping & logistics partners to deliver your order 
  • Payment processors to complete transaction
  • E-commerce platform & apps (e.g., Shopify) to operate the store
  • Analytics providers to understand site performance (e.g., traffic and conversions)
 

    We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights and users’ safety.  

 
 

4. Cookies

 

 We use cookies and similar technologies to operate the store, keep items in your cart, understand usage, and improve performance. You can disable cookies in your browser settings, but some features may not work properly.  

 
 

5. Data Retention

 

 We retain your information as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of certain data where applicable.  

 
 

6. Your Rights

 

Depending on your location and applicable laws, you may have the right to:


  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal and operational requirements)
  • Opt out of marketing communications
 

    To make a request, email us at Hello@thekhakhra.co

 
 

7. Security

 

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.  

 
 

8. Children’s Privacy

 

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.  

 
 

9. International Users 


 If you access our Site from outside India, your information may be processed in India or other jurisdictions where our service providers operate.  

 
 

10. Changes to this Policy

 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.  

 
 

11. Contact Us

 

    For questions or requests regarding this Privacy Policy, contact:    
    The Khakhra Co
    Email: Hello@thekhakhra.co